Return Policy

At Ora & Ona, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help with a simple and convenient return process.

Return Eligibility

Products can be returned within 7 days of receiving your order, provided that the product is unused, unopened, and in its original packaging with all seals and labels intact.

Non-Returnable Items

For hygiene and safety reasons, opened, used, or damaged skincare products cannot be returned or exchanged.

How to Request a Return

To request a return, please contact our customer support team with your order details and reason for return. Our team will guide you through the return process.

Refund Process

Once we receive and inspect the returned product, your refund will be processed. Refunds will be issued through the original payment method where applicable.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will review your request and provide a suitable solution.

Exchange Policy

Exchanges are available for damaged or incorrect items only. The replacement product will be shipped after approval of the exchange request.

Shipping Costs

Return shipping charges may apply unless the product received was damaged, defective, or incorrect due to an error from Ora & Ona.

Contact Us

Address:
30 N Gould St, Suite R
Sheridan, Wyoming 82801
Sheridan Country, United States

Email Address:
info@ora-and-ona.com